Reference

Our Terms Shape How Your Account Works

Q: Can I request a copy of these terms in a different format?

Yes. Email support@newmember.click with 'Terms Request' in the subject line, and specify the format (PDF, plain text, etc.). We send it within 24 hours. Large-text or alternate versions available on request for accessibility needs.

When you open an account with new member, you're entering an agreement that protects both of us.

Deposit & withdrawal rulesAccount access & eligibilityGame fairness & payouts

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What These Terms Legally Cover

new member Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms bind you and new member to clear rules about account registration, funds management, game conduct and dispute handling. Access and eligibility depend on local law; where local law permits, we offer accounts to players aged 18 and above with verified identity. Deposits via DANA,

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OVO, GoPay and QRIS are non-refundable once processed into your lobby balance—though withdrawal requests are honoured at the payout rates published on your account. We reserve the right to suspend accounts for breach of these terms, including multiple registrations, use of automated tools, or funds from
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prohibited sources. Payouts are processed through the same payment method you deposited from, and may be subject to verification checks. Disputes are resolved first through our support team, then via formal escalation if needed.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

How to Contact Us About These Terms

Team online

Live chat

Open the chat bubble in your lobby during play hours. Our team answers account, payment and terms questions in real time, especially if you're unsure about a rule or need a terms clarification before you act.

Email support

Send queries to [email protected] with your account email and the issue. We respond within one business day, and keep a record of your enquiry for dispute resolution if needed.

Account settings

Visit Settings > Legal & Compliance in your account to review the current terms, request a copy, or flag a terms-related concern directly to our compliance team for review.

ACCOUNT SECURITY

How We Protect You Under These Terms

Data handling

Your account details, payment history and deposit sources are encrypted and stored on secure servers. We do not sell or share your data with third parties except where law requires verification or payment processing.

Payment verification

Every withdrawal triggers identity and source-of-funds checks. This protects your account from unauthorized access and ensures payouts go to the registered account holder only, regardless of withdrawal method.

Game fairness

Our terms guarantee that all slot outcomes, table results and betting markets use certified random-number generation. You can request a payout audit for any single session via the dispute channel in Settings.

Withdrawal timeline

Terms specify that payouts via DANA, OVO, GoPay and QRIS clear within 1 business day of approval. Bank transfers may take 1–3 days. Delays trigger automatic support escalation so you stay informed.

Account closure

You can close your account anytime by emailing [email protected]. We process closures within 48 hours and return any remaining balance to your registered payment method within 5 business days.

Terms update notice

If we change these terms, we notify you by email and in-app alert at least 14 days before the change takes effect. You may reject changes by closing your account; continued play means you accept the new terms.

Common Questions About Our Terms

Breach of terms triggers account suspension, balance forfeiture and potential legal action. We detect multiple registrations through device and payment fingerprinting. If you've mistakenly opened a duplicate, contact [email protected] immediately; one-off errors may be reversible.

Yes. If you believe a slot result or table hand was unfair, open a dispute ticket in Settings > Game History within 72 hours of play. Include the session ID, time, and your concern. Our audit team reviews the random-number log and responds within 48 hours.

Yes. Your account and these terms travel with you. However, if you relocate to a jurisdiction where online gaming is prohibited by local law, we may suspend access. Always check local law where you are; terms eligibility depends on local law.

Terms require you to verify your identity before we reset your password. Go to the login page, select Forgot Password, and complete the SMS verification or email link. This protects your account from unauthorized takeover under our security terms.

Our terms require that player funds be held in segregated accounts, separate from operational funds. In insolvency, segregated balances are protected by law. We also carry cyber-liability insurance covering player accounts; details are in our full policy.

Promotions are separate from core terms. Each promotion posted on your promo board lists its own expiry and conditions. Core terms do not override promo terms—check the specific promo page before accepting, and contact support if expiry dates conflict.

Yes. Email [email protected] with 'Terms Request' in the subject line, and specify the format (PDF, plain text, etc.). We send it within 24 hours. Large-text or alternate versions available on request for accessibility needs.

Our Terms Shape How Your Account Works

How to Contact Us About These Terms

Live chat

Email support

Account settings

How We Protect You Under These Terms

Data handling

Payment verification

Game fairness

Withdrawal timeline

Account closure

Terms update notice

Common Questions About Our Terms

01 What happens if I break a term—like using a VPN or two accounts?

02 Can I dispute a game outcome under these terms?

03 Do the terms cover my account if I move to another city, like Makassar?

04 If I lose my password, what does the terms say about recovery?

05 Are my deposits protected if new member shuts down?

06 What does the terms say about bonus terms and expiry?

07 Can I request a copy of these terms in a different format?

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