Reference

Legal policies built around your account and data

We operate with clear policies on account access, data handling and dispute resolution.

Account data access on requestPayment transaction history stored securelyDispute resolution in 48 hoursDANA, OVO, GoPay and QRIS verified deposits

Explore the Lobby Read FAQ

How we handle deposits, withdrawals and your account

new member Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with new member, your deposit and withdrawal records are retained for seven years to comply with local financial standards. Deposits via DANA, OVO, GoPay and QRIS are verified instantly and matched to your account ID; withdrawal requests are processed within 24

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hours after identity verification. Your data is encrypted at rest and in transit. Where local law permits, account features including deposit methods and game access may vary by region. Support for account disputes, frozen balances or unauthorised activity is available 24/7 through our support channels —
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ticket, email or live chat.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT CHANNELS

Reach our legal and support team

We keep multiple contact routes open so you can raise account, data or dispute questions at the time that suits you. Response times are guaranteed regardless of your chosen channel — ticket system, live messaging or email all route to the same team.

Team online

Live Chat

Open the support widget in the lobby. Available 24/7. Average response time under 2 minutes for account and legal enquiries.

Support Ticket

Submit a request from your account settings. Attachable receipts and transaction IDs help resolve disputes faster. Standard reply within 4 hours.

Email Support

Send detailed questions to our legal mailbox. We respond within 24 hours with full explanation. Preferred for data access and formal disputes.

DATA AND SECURITY

How we protect your account and information

Data security is central to how we operate. Your account password is hashed; payment details never stored in plain text; session tokens expire after 30 minutes of inactivity.

Encryption Standard

All data in transit uses TLS 1.3. Account credentials and payment info are encrypted at rest using AES-256. Regular security audits keep protocols current.

Session Control

Login sessions expire after 30 minutes without activity. Multi-device login is flagged for verification. Withdrawal requests require SMS or email confirmation code.

Data Retention

Transaction records retained for seven years per financial law. Account metadata (username, email, phone) held for compliance until 12 months post-closure.

Cookie Policy

We use session and analytics cookies only. No third-party tracking pixels. You can disable non-essential cookies in account settings without losing core features.

Access Requests

Download your full data export (transactions, messages, account timeline) in JSON format via account settings. Request processed within 10 business days.

Account Changes

Update email, phone, address or payment method anytime from settings. Critical changes (email, withdrawal address) trigger verification before taking effect.

Legal and account access questions answered

Below are the questions we hear most about account rights, data handling and how disputes are resolved. If your question is not listed, use the support channels above to reach our team.

Yes. Open your account settings, click 'Data Export', and select 'Download My Account'. We prepare a JSON file with all transactions, messages and profile info within 10 business days. The file is encrypted and sent to your registered email.

Contact support immediately via live chat or ticket. We freeze the disputed amount while we investigate — typically resolved within 48 hours. You'll receive a summary of findings and next steps via email once inquiry concludes.

We retain all deposits, withdrawals and game records for seven years from the date of the transaction. This complies with Indonesian financial regulations. After account closure, we keep records for compliance purposes but do not use them for marketing.

We use session cookies (required to keep you logged in) and analytics cookies (to track page performance). Marketing and tracking cookies are off by default. You can manage all cookie settings from your account preferences without losing core lobby access.

Non-transactional data (profile photo, messaging history) is deleted within 30 days of closure request. Transactions stay on file for seven years per law. You can request permanent account marker ('closed by user') to prevent re-registration under the same email.

No. Payment details (card, bank account, wallet ID) are processed in real time and never stored on our servers. DANA, OVO, GoPay and QRIS deposits are verified but not retained; we only log the transaction ID, amount and timestamp in your history.

Legal policies built around your account and data

Reach our legal and support team

Live Chat

Support Ticket

Email Support

How we protect your account and information

Encryption Standard

Session Control

Data Retention

Cookie Policy

Access Requests

Account Changes

Legal and account access questions answered

01 Can I request a copy of all my account data?

02 What happens if I report a fraudulent deposit or withdrawal?

03 How long do you keep my transaction history?

04 Can I change my email, phone or withdrawal address?

05 Does new member use cookies? Can I disable them?

06 What is your data deletion policy after I close my account?

07 Is my payment information stored after I withdraw funds?

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