Reference

Privacy Policy at new member

We keep your account details, payment history and personal information separate from our game servers.

Account verification transparentPayment data encryptedWithdrawal checks compliant

What We Collect and Why

new member Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you register, we ask for your name, phone number, email and date of birth — information we use to verify your identity and meet local financial reporting requirements where local law permits. Your payment method details (DANA, OVO, GoPay or QRIS account reference) are held

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separately from your lobby activity. We also log your login history, device type and IP address to spot unusual account access and prevent fraud. Slot sessions, live-table stakes and withdrawal requests are recorded on our transaction ledger for audit purposes. We do not share your personal
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data with third-party marketers, and we do not sell your email to ad networks. Your data stays within new member's secure infrastructure.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH US

Contact Our Privacy Team

Have a question about your data or want to request a copy of what we hold? Our support team is here to help. You can reach us via live chat during lobby hours, email your request directly, or submit a formal data access form through your account settings.

Team online

Live Chat

Available 09:00 to 23:00 WIB daily. Open your account, tap Support in the lobby footer, and start a chat. We reply to privacy questions within two hours.

Email Support

Send your request to [email protected] with your account email and username. Include 'Privacy Request' in the subject line. We respond within 48 hours.

Account Settings

Log in to your account, go to Settings > Privacy & Data, and you'll find options to view, export or delete your data where local law permits.

HOW WE PROTECT YOU

Data Security and Your Rights

Your account password is encrypted the moment you create it and stored using industry-standard hashing.

Encryption

All account login sessions use TLS 1.3 encryption. Your password is hashed on registration and never stored in plain text. Session tokens expire after 30 minutes of inactivity.

Payment Security

DANA, OVO, GoPay and QRIS transactions use secure tokenisation so your wallet app details stay between you and your payment provider, never transmitted to our databases.

Withdrawal Verification

Before we process a payout, our team cross-checks your account email, registered phone number and identity document against your original signup. This takes 15–60 minutes depending on payment method.

Data Retention

Your personal data remains on file for the lifetime of your account. After account closure, transaction records are archived for seven years per local financial regulations.

Access Requests

You can request a full data export from your Settings menu or email [email protected]. We deliver your export within 14 days in a readable format.

Cookies & Tracking

We use cookies to keep you logged in and remember your lobby preferences. Analytical cookies help us spot technical issues. You can manage cookie settings in your browser; opting out may limit some features.

Privacy Policy Questions Answered

Your personal data stays in our secure archive for seven years to comply with local financial audit rules. After that period, we delete it. If you want your data deleted sooner where local law permits, contact [email protected] with your account email and we'll assess your request.

No. Your phone number and email are used only for account verification, login recovery and withdrawal confirmation. We never sell your contact details to advertisers or third-party marketers. Your data stays within new member.

We never store your actual wallet login or PIN. When you link a payment method, we save a secure token that lets us process deposits and withdrawals without touching your account credentials. Your wallet app controls access to your money.

Yes. Log in to Settings > Privacy & Data and request an export. We'll send you a complete record of your personal data, account history and transaction logs within 14 days, free of charge.

Our team manually checks your identity against your registration details before approving a payout. This process takes 15–60 minutes depending on your chosen payment method. QRIS transfers usually clear fastest.

Go to Account Settings > Personal Details and update your name, email or phone number directly. If you need to change your registered date of birth or identity document, contact [email protected] and we'll verify the change with you within 48 hours.

Yes. We use cookies to keep you logged in, remember your slot preferences and track technical errors. We do not share analytical data with external ad networks. You can disable cookies in your browser settings, though some lobby features may not work as intended.

Privacy Policy at new member

Contact Our Privacy Team

Live Chat

Email Support

Account Settings

Data Security and Your Rights

Encryption

Payment Security

Withdrawal Verification

Data Retention

Access Requests

Cookies & Tracking

Privacy Policy Questions Answered

01 What happens to my data if I close my account?

02 Do you share my phone number or email with other companies?

03 How do you handle my DANA, OVO, GoPay and QRIS details?

04 Can I see what data you've collected about me?

05 How long does withdrawal verification take?

06 What if I spot incorrect data in my account?

07 Do you use cookies and tracking pixels?

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